Essential Support

Nothing is more frustrating than purchasing software and not being able to install and/or activate the license.  That is why Hagerman & Company offers all subscription customers free Essential Support to get you up and running quickly.  Additionally, you will also receive free access to The Hub, an exclusive members-only site that provides free upgrade training classes, technical webcasts, tips & tricks, and more.

Key Features and Benefits

  • Live help available Monday through Friday, 7 a.m. to 7 p.m. (CST)
  • Installation and activation support for all CAD products*
  • Free on-demand product release update training
  • Access to member exclusive live online events
  • Access to Hagerman application utilities to enhance your software experience
  • On-demand video catalog of top application support issues and steps to resolution
  • On-demand video catalog of product specific tips and tricks
  • Essential Support request response within one hour during normal support hours, and most support requests are taken immediately.
  • Each support case is tracked to insure fast response times and a better customer experience.
  • Surveys are sent for each support case so we can be sure you are satisfied with our response and professionalism. Survey results are reviewed daily by Hagerman management to ensure that we meet and exceed customer expectations.

 

*Data management and specialized products not included