Customer Success Manager

Position Purpose and Objectives

The Customer Success Manager position is an inside sales position responsible for the sales of software maintenance/subscription renewals and uncovering referral opportunities for both existing and prospective customers over the phone. The goal is to achieve 100% software maintenance/subscription renewals, exceed new opportunity referral goals, and help our customers improve their design software business processes.

Essential Job Functions

• Manages the sales processes of annual software subscription contracts for existing customers.
• Qualifies prospective customers and identifies cross-sell and/or up sell opportunities.
• Documents sales activities in the Company's Customer Relationship Management (CRM) system.
• Maintains an accurate Forecast in the CRM system.
• Represents Hagerman & Company, Inc. in a professional manner to customers, prospects and to the business community at large.
• Reacts positively to change and performs other duties as assigned.
• Follows established policies and procedures.
• Communicates effectively in both verbal and written form.

Required Knowledge, Skills and Abilities

• Strong organizational, time management, and verbal and written communication skills
• Motivated self-starter
• Effective interpersonal, presentation and objection handling skills
• Proficient in Microsoft Office Suite and strong computer skills
• Ability to work effectively and professionally with employees at all levels of an organization
• Strong discipline to consistently meet and exceed company metrics for the number of daily phone contacts made with prospects and customers
• High comfort level in business discussions with decision-makers
• Ability to professionally position the value proposition of and associated services offered by Hagerman & Company

Minimum Education and Work Experience

• Bachelor’s Degree preferred
• Proven sales success

Compensation

Base salary plus commission. Hagerman & Company offers an upscale job experience, with modern building and office spaces, company benefits, including health insurance, flexible spending plan, life insurance, personal time off, company holidays, and flexibility for family needs.

Additional Eligibility Qualifications

Hagerman & Company, Inc. will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation.

Company Overview

Hagerman & Company, Inc., founded in 1985, is a firm specializing in the sale of the world's leading design software and related products and services. The company has locations across the United States, with corporate headquarters in Mt. Zion, Illinois.